Online Detailing Store reserves the right to limit free shipping as required.
Pressure washers are not included in free shipping
Orders over 65lbs may incur additional shipping costs
Our return policy covers a 30 day period from the date of purchase. After 30 days from your date of purchase, we cannot provide a refund or exchange.
In order to be eligible for a return/exchange, the item(s) must be unused and in the same condition upon receipt. The item(s)must also be in the original packaging as received.
A return/refund can only be completed with a copy of the receipt and/or proof of purchase. Please do not send your purchase back to the manufacturer. Customers are responsible for the return/exchange shipping costs.
Once your return item(s) are received and inspected, an email will be sent to notify you that we have received your returned item. This will include if your refund has been approved or rejected.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, Processing time may take a few days depending on your financial institution
Sales items are final. Refunds will not be provided.
If you have any questions regarding your return to refund, please contact us at orders@onlinedetailingstore.
Replacements will only be provided defective or damaged items. For an exchange, email us at orders@onlinedetailingstore.
To return your product, please mail your products to:
Online Detailing Store; 11-328 North Rivermede Road; Vaughn ON; L4K 3N5
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchange time may vary depending on your location.
When you are shipping an item(s) over $40, using a tracking service or purchase shipping insurance is recommended but not covered by Online Detailing Store.. We do not cover or guarantee returning items.
All warranty and repairs are covered by the manufacturer, review their policy and follow accordingly.. Please contact the manufacturer for warranty purposes.
Winter seasons (Temperature of 5 degree C and below or from October to February)
Due to the harsh winter season, certain chemical items cannot be shipped out between November to February. Customers ordering items that cannot be shipped due to this reason will be contacted with two options.
1) A refund for the items requested 2) process the order and ship the items in March
Chemical Items purchased during the winter season CANNOT be refunded/exchanged due to the risk of improper storage after purchase.
A link to the stores website for the current price match period is required. This must be included in the 'order comments section'
Price match is not available for items posted on Amazon, EBay, or other auction web sites
Price match is not applicable on clearance or close out items
Price match is only available when matched to a Canadian website and in Canadian funds
Price match is applicable to the identical item and size
Price match cannot be carried over to previous orders
Only in stock items can be price matched
Price match does not include current promotions or use with gift certificates